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Returns

Returns

We hope you love your OXOX CLUB pieces—but if something’s not quite right, you can return your order within 14 days of receiving it.

Just a few things to keep in mind:

  • Items must be unworn, unwashed, and in their original condition
  • All OXOX CLUB tags and labels must still be attached
  • Please return everything in its original packaging

We’re unable to accept returns that don’t meet these requirements (as much as we'd love to).

Track your order & make a return

Please send your return to:

OXOX CLUB
Brastos g. 8A
Kaunas, LT-47185
Lithuania

Once your return arrives safely at our warehouse and is accepted, we’ll issue your refund—back to your original payment method—within 10 business days (minus return shipping costs, of course).

If we've made a mix-up with your order (oops!), we’ll gladly cover the return shipping. Just let us know at [email protected], and we’ll sort it out with care.

Exchanges

We don’t offer direct exchanges at the moment. If you’re after a different size or style, simply return your original item and place a new order for the one you’ve got your eye on.

Questions?

We’re just a message away — [email protected]

About the brand

OXOX CLUB is a small kidswear brand from Lithuania, passionate about creating playful, high-quality clothes that can withstand the wear and tear of daily adventures. We design our collections with a playful minimalism direction, meaning that our designs are funky and bold yet wearable and practical for everyday adventures.

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        Privacy policy

        Welcome to our website! Please read our Privacy Policy carefully. This Privacy Policy applies when you visit or surf our website without purchasing any product, when you register with oxoxclub.com, and when you use our services for purchasing products. If you haven’t already done so, please also read the General Terms and Conditions of Sale of oxoxclub.com containing relevant information on privacy and on the security systems used by the website. If you need any assistance you can always contact oxoxclub.com by e-mail: [email protected].

        1. Our Policy

        Everyone has the right to the protection of his/her personal data. oxoxclub.com respects its users’ right to be informed regarding the collection of and other operations involving their personal data. In using data, that may directly or indirectly identify you personally, you will apply the principle of strict necessity. For this reason, we have designed oxoxclub.com in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow oxoxclub.com to identify you apart from when it is strictly necessary or upon request of the competent public authorities or the police (as, for example, in case of traffic data or your IP address). oxoxclub.com determines the purposes and means for processing your personal data, including security measures, as oxoxclub.com controls users’ personal data. This Privacy Policy provides you with all information needed to understand how we collect data that may identify oxoxclub.com’s users.

        2. Who Processes Your Personal Data

        oxoxclub.com controls the use of users’ personal data; oxoxclub.com autonomously determines the purposes and means of use, including security measures, for the protection of personal data. For organizational and operational purposes only, we have appointed certain entities that will also process personal data belonging to oxoxclub.com’s users, such purposes which are strictly connected to the performance of services on oxoxclub.com, including the sale of products. The above-mentioned processors have been chosen by oxoxclub.com because of their experience in processing personal data and they provide sufficient guarantees in respect of compliance with data-processing law (including the technical security measures governing the processing to be carried out). In processing the personal data of oxoxclub.com’s users, the processors shall act only on instructions from oxoxclub.com. We regularly ensure that our processors comply with our instructions and that they provide sufficient guarantees of their full compliance with the provisions on personal data processing. The processors of your personal data are: * Shipping company, for purposes relevant to shipping, delivering, and returning products purchased on oxoxclub.com; * Siteground for purposes relevant to the housing of oxoxclub.com servers; Write to [email protected] in order to receive an up-to-date list of data processors.

        3. How Do We Use Personal Data and for What Purposes

        Your personal data is collected and processed by oxoxclub.com for purposes that are strictly connected to the use of the website, its services, and to the purchase of products on the website. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data shall be processed for the following purposes: * when you register with our website we collect your personal data (for example, your personal details, user ID and password, e-mail address, gender, and telephone number) through the relevant registration form (oxoxclub.com) and we process the data in order to provide you with your requested services in reserved access areas of oxoxclub.com and in order to send you our NEWSLETTER when specifically requested; * When you require Customer Care services, we collect and process your personal data (for example, your user ID and password) for purposes strictly necessary to provide you with customer care services relevant to oxoxclub.com services and to assist in the purchasing of products on oxoxclub.com; * When you are executing purchasing procedures for products sold on oxoxclub.com, we collect and process your personal data (such as, for example, personal details, e-mail address, address, and telephone number) on your order form only for the purpose of selling the products ordered by you; * When you require technical assistance, we collect your personal data in order to provide you with information on net-surfing, Internet browsing, or viewing and downloading web pages; Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, when, for example, the processing of your personal data is required in order to prevent fraud against oxoxclub.com. Your personal data shall be stored in a way that allows oxoxclub.com to identify you for the period that is strictly necessary for the purposes for which the data was collected and subsequently processed and, in any case, in accordance with applicable law. Please report any modification or amendment of your personal data to [email protected] in order to ensure that your personal data is always accurate and kept up-to-date and however adequate and not exceeding the purposes for which your personal data was collected and/or processed. Your personal data shall not be disclosed to third parties for purposes that are not permitted by law or without your explicit consent. Your personal data may only be disclosed to third parties when it is necessary in order to process an order. For example, your personal data is disclosed to PAYPAL for the performance of electronic distance payment services, through a credit/debit card, when you purchase a product on oxoxclub.com. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event, oxoxclub.com needs to prevent fraud on oxoxclub.com (anti-fraud services). Data processors will also have access to your personal data, as stated in paragraph 2, for the specific purposes stated in the same paragraph. In all the above circumstances, your consent for data processing is not required. We wish to inform you that oxoxclub.com shall process its users’ personal data for purposes that are strictly connected to the supply of services on oxoxclub.com, execution of contracts related to the sale and purchase of products on oxoxclub.com and, after receiving your consent, in order to send to you information on new commercial initiatives which are strictly connected to the web site’s activities and services. oxoxclub.com shall process your personal data for direct marketing purposes, also by e-mail, only after receiving your consent. oxoxclub.com may have access to third parties personal data which was directly disclosed by its users to oxoxclub.com, for example when a user bought a product to be sent to a friend, when the user pays the purchase price of a product is different from the recipient of such product, or when a user wishes to recommend to a friend service of oxoxclub.com or the sale of a particular product. In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to oxoxclub.com and make sure you informed such individuals about this Privacy Policy since you will be the only person liable in connection with the disclosure of information and data relevant to such third parties (and with any other incompatible and unlawful use) if they have not provided you with their consent. We inform you that the consent of such third-party individuals is not required if personal data belonging to the above individuals have been disclosed to oxoxclub.com for the execution of a sale and purchase contract with oxoxclub.com, on their exclusive behalf.

        4. What Happens if You Do Not Disclose Your Personal Data to oxoxclub.com

        Your personal data supplied to oxoxclub.com (in particular, your personal details, your e-mail address, your address, your telephone number), are necessary for the processing of your order for the purchase of products on oxoxclub.com, to supply other services provided on the website upon your request, or when your personal data needed to carry out obligations arising out of applicable laws or regulations. The refusal to provide oxoxclub.com with some of your personal data necessary for performing the above purposes may consequently prevent oxoxclub.com from processing your order for the purchase of products sold on linenkids.com or from supplying other services provided on oxoxclub.com, as for example Customer Care services, to send the NEWSLETTER, to recommend a product to a friend or to carry out the obligations arising out of laws and other regulations. Failing to provide data may imply, in some cases, a legitimate and justified reason for oxoxclub.com’s refusal to process your order for the purchase of products sold on oxoxclub.com or to provide services on oxoxclub.com. Disclosure of further personal data to oxoxclub.com, other than that required in order to fulfill legal or contractual obligations, or in order to provide the services required, is, on the contrary, optional and does not have any effect on the use of the website and of its services or on the purchase of products on oxoxclub.com (as for example, in the event that we ask you the name of your favorite designer). In some circumstances and if required, from time to time, we will duly inform you if the personal data you are disclosing to oxoxclub.com is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate font (*), the information that is compulsory or data that is needed to be required in order to provide the required services on oxoxclub.com and for the purchase of products on oxoxclub.com. Failing to disclose optional personal data will not imply any obligation or disadvantage to our users.

        5. To Whom Your Personal Data Will Be Disclosed

        Personal data will be disclosed to third-party companies which provide, on behalf of oxoxclub.com, specific services as Data Processors or to other recipients of personal data collected by oxoxclub.com, which autonomously process your personal data only for the performance of a contract for the purchase of products on oxoxclub.com (such as, for example, PAYPAL, GLOBALTUS) and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations. Personal data will not be disclosed to third parties or disseminated or transferred, without informing our users of such disclosure/dissemination/transfer and without their consent, when required by law.

        6. How Do We Collect Your Data on oxoxclub.com

        When you are using oxoxclub.com, some personal data might be collected automatically (through the so-called “cookies”), for example, when we automatically collect users’ IP addresses and other information regarding the users’ data traffic or the users’ preferences in the choice of services provided on this web site and of the products purchased through the provided services. This information and data are collected directly and automatically by the website as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on oxoxclub.com for the needs and preferences of the website’s users. In other circumstances, oxoxclub.com directly collects personal data and information from its users when they register online with oxoxclub.com or when they send purchase orders for products sold on the website in order to finalize e-commerce transactions. oxoxclub.com reserves the right to eliminate all oxoxclub.com accounts and their relevant information in the case of content that is illicit or damaging to oxoxclub.com’s image and/or of their products or third parties; data that promotes illegal or defamatory activities; pornographic content; content that induces violence or promotes racial, sexual, or religious discrimination. Finally, we collect the personal data of third parties interested in starting business relationships with oxoxclub.com only for such purposes.

        7. Security Measures

        We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of data processing, as provided in our Privacy Policy. Nevertheless, oxoxclub.com cannot guarantee that the security measures adopted for the protection of the website and for data and information transmission on linenkids.com will prevent or exclude any risk of unauthorized access or of loss of data. It is advisable that your computer is provided with software devices for the protection of network data transmission/receipt (such as updated antivirus systems), and that your Internet services provider has taken appropriate measures for the security of network data transmission (such as for example, firewalls and anti-spam filtering).

        8. Cookies

        oxoxclub.com uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on oxoxclub.com. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only oxoxclub.com processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its website for the needs and preferences of its users. We have provided cookies in connection to functions such as browsing the catalog, purchasing products online, and supplying “oxoxclub.com” services. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic procedures for the collection of data and the use of cookies are necessary for the use of the website and its services, including the purchase of products. If you have started the procedure of deleting cookies, oxoxclub.com cannot ensure that all web pages of oxoxclub.com will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the online purchasing processes.

        9. Opt-in/Opt-out

        oxoxclub.com processes your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications which do not fall within the services provided by oxoxclub.com, also via e-mail, upon the user’s request (such as for example, the transmission of the NEWSLETTER). Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes. We wish to inform you that the law provides that your consent is not necessary and that oxoxclub.com may process your personal data without your consent when such processing is necessary for compliance with a legal obligation to which oxoxclub.com is subject; or such processing is necessary for processing an order with its users (such as, for example, if you purchased products on oxoxclub.com or if you asked to use specific services through our web site). In any case, we wish to inform you that oxoxclub.com ensures its users that, even when prior consent is not necessary, users may exercise, at any time, their right not to receive future communications connected to particular services upon request, such as for example the oxoxclub.com NEWSLETTER.

        10. Your Right to Access Personal Data

        You are entitled to obtain, at any time, confirmation from oxoxclub.com as to whether or not data relating to you is being processed, whether the data is not yet registered, and whether the communication in intelligible form of the Data undergoing processing. Moreover, you are entitled to receive from oxoxclub.com information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors and the names of subjects and categories of subjects to whom your personal data may be disclosed or who may access your personal data like, for example, the names of data processors. You can easily find all of the above information in our Privacy Policy.

        11. Links to Other Web Sites

        oxoxclub.com contains links to other websites which may have no connection with oxoxclub.com. oxoxclub.com does not control or monitor such websites or their web content. oxoxclub.com shall not be held liable for the web content of such sites and for the rules adopted by them in respect of your privacy and the processing of your personal data while you are visiting those websites. Please, pay attention when you connect to these websites through the links provided on linenkids.com and read their terms and conditions of use and their privacy policy carefully. oxoxclub.com’s Privacy Policy does not apply to websites managed by third parties. oxoxclub.com provides links to other websites exclusively to help its users in their searches and net-surfing activities and to allow links to other websites on the Internet. When oxoxclub.com provides links to other websites, oxoxclub.com does not recommend the use of these websites and does not provide any guarantees to their web content or to the services and products supplied and sold by these websites to Internet users.

        12. Contacts

        If you wish to receive further information on how oxoxclub.com processes your personal data, please send an e-mail to the following e-mail address [email protected].

        13. Governing Law

        This Privacy Policy is governed by Lithuanian law.

        14. Modification and Updating of oxoxclub.com Privacy Policy

        oxoxclub.com may amend or simply update all or part of oxoxclub.com’s Privacy Policy, in consideration of amendments to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of oxoxclub.com Privacy Policy shall be notified to our users on oxoxclub.com’s homepage as soon as such amendments or updates have been introduced and shall be binding as soon as they are published on the website in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated oxoxclub.com Privacy Policy.

        FILTERS

        DELIVERY WORLDWIDE

        By placing your order, you agree and accept our terms and conditions. OXOX CLUB reserves the right to revise and modify the Terms and Conditions at any time.

        We aim to ensure that you receive your order as quickly as possible, if your products are available. Once your order is submitted, the warehouse processes your order already on the same day from 9 am to 6 pm, except on weekends and holidays. Once the order is on your way, you will receive an automatic email with the tracking info.

        Delivery time

        USA and Canada: 2-5 business days.

        Rest of the World: 3-7 business days

        Please note that during peak periods (promotional campaigns, holidays), delays can be possible.

        Shipping costs

        We ship worldwide, offering Free Shipping to all countries when you spend over €150.

        USA and Canada:   €10
        Rest of the World:  €30

        Please note – customs fees for international orders are not included. We recommend you to confirm it before placing your order.

        United States: the order over 800$/730 Eur will be subject to fees. In this case, we recommend to split your orders in separate shipments.

        RETURNS WORLDWIDE

        Customers have the right to return the products purchased from our website (oxoxclub.com) within 14 days of receiving the order. Returned items must be in their original condition, and they can not have been used or washed. The items need to have all OXOX CLUB tags & labels attached to each product and be sent back in their original package. We will not accept items as returns that do not fulfill these requirements.

        If you want to send items back, please do not hesitate to contact us – [email protected]

        The return costs are non-refundable. You are responsible for the return shipping costs.

        The return address:

        OXOX CLUB
        Brastos g. 8A, Kaunas
        LT-47185, Lithuania
        Tel. +370 687 79490

        Please note that no returns will be accepted for last chance and outlet products.

        Once we accept the return at our warehouse, you will receive the refund of the items through the same payment method you used to purchase your order within 10 business days, subtracting the returning costs.

        If we made a mistake regarding your order we will assume the shipping costs. In that case, please contact us as soon as possible – [email protected]

        EXCHANGES WORLDWIDE

        We don’t do exchanges. If you want to purchase another size or item, you should return the one purchased and place a new order. If you have any questions or concerns about our exchange and return policy, please do not hesitate to contact us.

        HOW TO MEASURE
        A Measure the full length of your child
        B Measure around the chest
        C Measure around the waist
        D Measure low hip around the fullest part of the hip
        E Inner length of your leg
        CENTIMETERS
        Apparel
        Age 1-2 y 3-4 y 5-6 y 7-8 y 9-10 y 11-12 y
        (A) Height 86-92 98-104 110-116 122-128 134-140 146-152
        (B) Chest 53-54 55-56 57-59 61-65 67-71 73-77
        (C) Waist 50-51 52-54 55-56 57-59 60-62 64-66
        (D) Low hips 53-55 57-60 62-64 67-70 72-75 78-81
        (E) Inner legs length 33-37 40-44 48-52 56-59 62-65 68-71
        Headwear
        Age One size S M L
        Head circumference 51-56 48-50 52-54 56-58
        INCHES
        Apparel
        Age 1-2 y 3-4 y 5-6 y 7-8 y 9-10 y 11-12 y
        (A) Height 33.9-36.2 38.6-40.9 43.3-45.7 48-50.4 52.8-55.1 57.5-59.8
        (B) Chest 20.9-21.3 21.7-22.1 22.4-23.2 24-25.6 26.4-28 28.7-30.3
        (C) Waist 19.7-20.1 20.5-21.3 21.7-22 22.4-23.2 23.6-24.4 25.2-26
        (D) Low hips 20.9-21.6 22.4-23.6 24.4-25.2 26.4-27.6 28.3-29.5 30.7-31.9
        (E) Inner legs length 13-14.6 15.7-17.3 18.9-20.5 22-23.2 24.4-25.6 26.8-28
        Headwear
        Age One size S M L
        Head circumference 20-22 19-19.7 20.5-21.3 22-22.8
        Socks
        Foot length (cm) 13-14 15-16 17-18 19-20 21-22
        Foot length (inches) 5.1-5.5 5.9-6.3 6.7-7.1 7.5-7.9 8.3-8.7
        Shoe size 20-22 23-26 27-30 31-34 35-38
        Tights
        Age 1-2 y 3-4 y 5-6 y 7-8 y 9-10 y 11-12 y
        Height (cm) 86-92 98-104 110-116 122-128 134-140 146-152
        Height (inches) 33.9-36.2 38.6-40.9 43.3-45.7 48-50.4 52.8-55.1 57.5-59.8
        Rain boots STICKY LEMON
        EU 27 28 29 30 31 32 33 34 35
        UK 9 10 10.5 11.5 12 13 1 2 3
        US 10 11 12 13 13.5 1.5 2 3 4
        CM 17.8 18.5 19.2 20 20.6 21.2 22 22.7 23.2
        Inches 7 7.3 7.6 7.9 8.1 8.3 8.7 8.9 9.1
        Sandals MEDUSE
        EU 27 28 29 30 31 32 33 34 35 36 37 38 39
        UK 9.5 10 11 12 12.5 13.5 1 2 3 3.5 4 5 6
        US 10 11 12 12.5 13 1 1.5 2.5 3 5.5 6 7 8
        CM 16.2 16.8 17.4 18.2 18.6 19 19.8 21 21.6 22.2 23 23.8 24.4
        Inches 6.4 6.6 6.9 7.2 7.3 7.5 7.8 8.3 8.5 8.7 9 9.4 9.6